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How dreamplay1 Handles Your Personal Data

At dreamplay1, we take the privacy of every account holder seriously — this page explains exactly what personal data we collect, why we collect it, how long we…

Data collected only as neededNo sale of personal data to third partiesUPI, Paytm, PhonePe transaction data protectedRight to access or delete your dataEncrypted account storage
Explore the Lobby Read FAQ
dreamplay1 How dreamplay1 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how dreamplay1 processes your personal data, want to correct inaccurate details, or need to submit a formal data-access request, our…

Privacy Email Send your data-access request, correction notice or deletion query to our dedicated privacy inbox.
Live Chat Our chat support can route privacy questions to the correct internal team in real…
Help Centre The dreamplay1 Help Centre contains step-by-step articles on submitting data requests, updating your account…
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at dreamplay1

dreamplay1 uses a layered approach to data protection — encryption in transit and at rest, access controls that restrict who inside the organisation can view your account, and…

Payment Data Handling

When you deposit via UPI, Paytm or PhonePe, we receive a transaction reference and status — not your full wallet…

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand which parts of our lobby you visit…

Data Retention Schedule

Account profile data is retained for as long as your account is active and for a statutory period after closure…

Internal Access Controls

Only staff members whose role specifically requires it — such as payment reconciliation agents and compliance officers — can access…

Requesting Changes to Your Data

You can correct your name, email or mobile number directly from the Account Settings page.

Login and Account Security

dreamplay1 accounts are protected by password hashing, optional two-step verification via your registered mobile number, and automatic session timeouts after…

Frequently Asked Privacy Policy Questions

The questions below address the data-rights queries we hear most often from account holders in India. If your question is not covered here, reach our privacy team via the channels listed in the support section above — we keep these answers updated as our practices evolve or as applicable Indian law changes.

We collect your name, email address, mobile number, date of birth and the device details used to access our platform. Payment method identifiers — such as a UPI VPA or Paytm mobile number — are added when you make your first deposit or withdrawal.

We do not sell your personal data. We share data only with payment processors like UPI and Paytm networks, cloud infrastructure providers who host our platform, and regulators or law-enforcement agencies when legally required to do so under applicable Indian law.

Send a written request to our privacy email or use the Live Chat channel and type 'data access request'. We will verify your identity, compile your data and deliver it in a structured format within 7 business days of verification.

Yes. Submit a deletion request through the privacy email or via Live Chat. We will erase data that is not required for statutory compliance within 30 days. Data tied to financial transaction records may be retained for the legally mandated period under Indian financial regulations.

We use cookies for session management, analytics and personal preferences such as language settings. You can adjust non-essential cookie categories from Account Settings. Turning off analytics cookies will not affect your ability to access the lobby, make deposits or place wagers.

After account closure, we retain your data for the statutory period required under Indian financial and data-protection regulations — typically up to five years for transaction records. Non-essential profile data is deleted or anonymised earlier, in line with our retention schedule.

Contact our privacy team immediately via the privacy email or Live Chat. We will investigate within 48 hours, temporarily restrict account access if needed, and notify you of findings. If a data breach is confirmed, we follow applicable Indian notification obligations.

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